What is CITO

CITO (The Consortium of Independent Tour Operators) is a select organisation of proven quality coach tour operators which have satisfied the strict criteria for membership. CITO is a nationwide organisation committed to the continual improvement of quality coach holidays. 

Members operate their own holiday programmes a high proportion of which qualify for CITO standard as well as offer travel arrangements for CITO operated tours. 

From our base at Guiseley in West Yorkshire, we provide a number of services to our members including contracting of hotels, advice on tour itineraries, regular 'networking' meetings and passenger travel insurance.' We also plan and operate a programme of worldwide air and cruise holidays which members sell as agents.

Quality Door-to-Door Holidays

Features of a CITO holiday include:

Travel: Door-to-door service, no overnight land travel, all coach travel excursions included, entrance to places of interest featured, travel pack and itinerary.

Coach: WC and washroom on board, full air conditioning, adjustable seat backs, seat belts, secondary braking system, hot and cold drinks available.

Accommodation: Minimum 3-star standard (except theme accommodation), full cooked breakfast (UK tours), buffet breakfast (European tours), luggage handling at destination hotels, choice of dinner menu where included (not always at overnight hotels or on night of arrival at destination or themed meals). River cruisers do not generally offer a choice but an alternative is available.

ABTOT: As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), CITO has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992.

In the event of insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre-arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with CITO.

In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package.